[amayausers.com] Re: Sanmar
- From: Tom D'Auria <lastczar@xxxxxxxxx>
- To: amayausers@xxxxxxxxxxxxx
- Date: Mon, 18 Feb 2008 08:23:12 -0800 (PST)
I agree with Roland.
As I said on a prior email I have a HUGE advantage in having Sanmar's
Cranbury distribution center being 30 minutes from my home and my job. I am in
there about twice a week to pick up small orders while I let the ones over $150
come to my house free freight. I have had some minor problems - shorted an
item a few times, bags with dirt on them, but being able to pop in and getting
to know the folks there has saved me from even doing returns at times. I just
hand them the defective item and they run in the back and get me a new one.
Noi waiting for credits or new items.
As Roland said, they don't stock all the colors and I send them frequent
notes asking them to stock specific items and/or colors. I find them far more
friendly to deal with than Alpha.
Roland -as for case pricing, I joined NNEP when I started my business 2 years
ago and I get case pricing at a bunch of places with no minimums. I placed
only 5 orders with Alpha last year for a total of about $1300 and I get case
pricing from them through NNEP. I think your business is huge compared to
mine, so the $200 for NNEP each year might be well worth it to you.
I highly recommend Sanmar.
Tom Dauria
Mr. Sew & Sew
"Roland R. Irish III" <signman@xxxxxxxxxxxxxxxxxxx> wrote:
I've been using Sanmar over 6-7 years after repeated, weekly problems with
NES (now owned by Alpha, who is now owned by Broder) and then
Alpha discontinuing my 'case price status' because I hadn't increased my
purchases by 15% a year. Not even a notice they
were doing it-I just happened to double check an invoice. Rep from Sanmar
stopped in (I think the only time I've seen him
in years) and said they would give me case price, no minimums, free shipping
over $150 or so, except for sale items,
AND monthly billing.
I've stayed with them since-even talking customers out of a preferred house
brand with Alpha into something else from
Sanmar. Free catalogs from Sanmar, priced or unpriced, with our company info
on it...just pay the freight, free website
link and when I get around to it-THEIR web tech will help me fully customize
the website-including 'web ordering' through
them.
Have I had problems? Yup...once in a rare while someone will goof and short
me a shirt or send the wrong size-and
every time-they next day air the replacements, and send a shipping label for
the returns.
Credits do take some time to show up but they do get there.
My only complaint with Sanmar-they don't stock all available colors, like
Gildan tees-they leave off a few colors
and of course, THAT is what the client wants because they check out other
websites and see the color there.
So I had to keep my account active in Alpha and Broder. But the customer has
to foot the bill for freight and I eat the
difference in price to keep the client. Doesn't happen often but it does.
If you don't have an 'account executive' (an inside 'contact person' you can
call direct) at Sanmar, then ask for one-
this gives you a real person to call, the same person each time, that will
get to know you and your account.
Compared to the problems I had with NES, then Alpha...Sanmar has been a gift
from the supply gods to us.
Even drop shipping to contract jobbers for large embroidery jobs-done
instantly everytime.
Roland
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