[amayausers.com] Re: Sanmar
- From: "r.rinehartsr" <drader@xxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Mon, 18 Feb 2008 11:32:57 -0500
I'm on hold right now for technical support at Sanmar since the site is still
not working for me. Matter-of-fact it crashes my Internet Explorer every time
I click on the log-in button. I get that wonderful message "Internet Explorer
has encountered a problem and must close"...blah-blah-blah!!! Don't you just
love that window...grrr!! :>( So, now instead of getting out to see clients
or being down in the shop I'm stuck on this phone!!! I know...nature of the
beast and all!! (slight grin) I've never had this happen before but this past
Friday I used their image library to download shirt styles and also emailed
some images to a client. After spending about 30 minutes doing that I could no
longer log into the site...I'd get the CRASH window. I even tried to reinstall
the software for new customers 3 times and still nothing. Oh, well, it's
Monday and they must be really really busy!
Debbie Rinehart
Deb'z-N-Stitches
www.debznstitches.com
765-342-7392
----- Original Message -----
From: Roland R. Irish III
To: amayausers@xxxxxxxxxxxxx
Sent: Monday, February 18, 2008 9:45 AM
Subject: [amayausers.com] Re: Sanmar
I've been using Sanmar over 6-7 years after repeated, weekly problems with
NES (now owned by Alpha, who is now owned by Broder) and then
Alpha discontinuing my 'case price status' because I hadn't increased my
purchases by 15% a year. Not even a notice they
were doing it-I just happened to double check an invoice. Rep from Sanmar
stopped in (I think the only time I've seen him
in years) and said they would give me case price, no minimums, free shipping
over $150 or so, except for sale items,
AND monthly billing.
I've stayed with them since-even talking customers out of a preferred house
brand with Alpha into something else from
Sanmar. Free catalogs from Sanmar, priced or unpriced, with our company info
on it...just pay the freight, free website
link and when I get around to it-THEIR web tech will help me fully customize
the website-including 'web ordering' through
them.
Have I had problems? Yup...once in a rare while someone will goof and short
me a shirt or send the wrong size-and
every time-they next day air the replacements, and send a shipping label for
the returns.
Credits do take some time to show up but they do get there.
My only complaint with Sanmar-they don't stock all available colors, like
Gildan tees-they leave off a few colors
and of course, THAT is what the client wants because they check out other
websites and see the color there.
So I had to keep my account active in Alpha and Broder. But the customer has
to foot the bill for freight and I eat the
difference in price to keep the client. Doesn't happen often but it does.
If you don't have an 'account executive' (an inside 'contact person' you can
call direct) at Sanmar, then ask for one-
this gives you a real person to call, the same person each time, that will
get to know you and your account.
Compared to the problems I had with NES, then Alpha...Sanmar has been a gift
from the supply gods to us.
Even drop shipping to contract jobbers for large embroidery jobs-done
instantly everytime.
Roland
Sunrise Graphics
116 Main St
Claremont, NH 03743
603-543-1324
NO PC or WORD files accepted!
Anything with .doc, .xls, .wvm, .txt, is automatically deleted. We have NO
ability to view, read, or process any files from any Windows or PC based
programs.
Preferred method of files is PDF for invoices, page documents, etc. but not
for graphics.
Photoshop (v.6) for images to be digitally printed. ANY sign and logo work
must be supplied in Vector lineart (macromedia Freehand) without any
compression or .eps.
signman@xxxxxxxxxxxxxxxxxxx
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