Hi Jeff, Thanks for the response. I'm afraid I've never heard of the roller kit you mentioned. Can I install it myself? How much does it cost? Do I order it off the website? Does it come with instructions? How long has it been out? I'm a bit disappointed that this is the first I'm hearing of it. I would have expected Melco to notify owners of an improvement such as this. I just ordered $164.00 worth of rollers. Derise Irish Embroidery - On-line embroidery, sewing, quilting supplies, and Irish Dance apparel www.irishembroidery.com -----Original Message----- From: amayausers-bounce@xxxxxxxxxxxxx [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Jeff Banks Sent: Monday, September 26, 2005 12:03 PM To: amayausers@xxxxxxxxxxxxx Subject: [amayausers] Re: Questions about rollers Hi Derise and ALL, I have been working with others who have claimed problems with the new rollers and have some requests to make. Derise, the newer rollers are right up your alley and should be tried. They last much longer than the older ones, and will eliminate the issues you are seeing of replacing them as often as you are. I suggest ordering a kit, and installing the kit and if you have problems we will address those problems at that time. In all cases to date I have addressed with people, the problems have been issues with not cleaning properly the thread feeder and proper lubrication of not only the feed roller hubs, but also the red rollers and the areas they rotate on. I all cases I have worked with, after proper cleaning and lubrication the rollers are working, and are working very well. In one case I sent another kit which may or may not have fixed the issue, but until we get the old kit back I will not know. I would like those of you having problems to contact me personally and lets find out why they are not working properly for you. We have done MILLIONS of stitches with these new rollers here at Melco and we do not experience the problems of thread popping out from underneath the rollers unless there are issues of dirt and lack of lubrication. Perhaps there is something else going on with some of the kits we have sent out? If so, we need to find out what and why. If any of you are having problems and would like to get these issues figured out, please contact me directly. My email at Melco is jbanks@xxxxxxxxxx Sincerely, Jeff Banks Melco Embroidery Systems ----- Original Message ----- From: "Derise, Irish Embroidery" <derise@xxxxxxxxxxxxxxxxxxx> To: <amayausers@xxxxxxxxxxxxx> Sent: Saturday, September 24, 2005 3:59 PM Subject: [amayausers] Questions about rollers Hi, I was wondering how many rollers you use. I've been using the machine pretty heavily in the last couple of months. I use primarily 5 colors. In the last 6 weeks I've used 30 rollers. Is that normal, one roller per color per week? I've done approximately 7,000,000 stitches in the last 2 months. I've started ordering them in lots of 100. Derise