We had exactly the same issue a month ago with the XY issue-and went over things with service tech AND program tech. Cannot for the life of me remember what exactly was wrong-but it was in the design and not the machine. My wife remembers I had to go into designshop and either change a fill or replace part of an image-and we also had to shut off the Amaya, quit both programs, and restart everything. Now I'm getting a Z motor error (I think) when I try to reposition a design on the hat frame through the controls on the side. Had to quit everything, go into Designshop, move the design there, and reload it. Then I could move it a little without it crashing again. No idea why it's happening.