But look at the fun you are having! And you get to live in New Hampshire. I like the tire guy. BTW do you discount your promo stuff? I have just added a couple of line sources but not sold anything yet. I intend to make some items available to my customers. But I have no intention to do the PPAI or SAGE thing. Also, I like your website. I need to revamp mine but I don't want to spend a bunch. Jack Fuller -----Original Message----- From: amayausers-bounce@xxxxxxxxxxxxx [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Roland R. Irish III Sent: Saturday, June 25, 2005 10:02 To: amayausers@xxxxxxxxxxxxx Subject: [amayausers] Re: Opinions wanted We probably have all had the same type of customer...no matter what he orders-he'll bust us and nickle and dime us to death and then the stuff is not used-staff hates it, customers don't want it...and who gets blamed? US......of course. Sometimes you can grin and bear it...and maybe get the guy to order what he SHOULD have later and make a good profit. Sometimes the guy just is a jerk, and you hang up on HIM! Been there, done that...and I don't regret even once telling a customer in some manner to go elsewhere for his order. I sleep well at nite-and I know that jerk isn't going to refer me to anyone else...so why bother lose sleep over it? Rep from a tire wholesaler walked in yesterday to talk about ordering pens-he drove 40 miles to see me-because HE got a pen from a limosine service that I do all kinds of work for-and the pen is good, and the limo owner recommended me. He bought tires from the guy, gave him a pen advertising the limo, and the guy liked the pen and asked where he got it! That's the type of customer you like having.... so he's going to supply the limo for my son's wedding next month, halfway across the state....and I"m engraving champagne bottles and embroidering jackets for him to pay for it! Such a deal! Roland