This message was posted by Sewfly on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/10/83/2.html#000023 Hey Tina :) , My comments were in regard to "(posted by Signman)...about the 'small shops' buying a machine or two and then getting ignored by Melco from point...those that go on and on bout how great service is new products they get notice about...all seem to own 6 machines or more!" I think alot has to do with the sales rep you have and not all are good. I know that Haven is fantastic and she does do follow-ups, even if you aren't looking to add additional machines. I had follow-ups before I ever addded the second machine. Additionally, I also got weekly fliers from Nick Reinking from MelcoMart as well as occasional phone calls to see if I needed anything, and now from "melcoeli" usually on Mondays or the latest Tuesday (no phone calls though). When I go to trade-shows, I always go by the Amaya booth to see what is new and to see if there are any reps that I know. I have my badge scanned and pick up the latest literature and MelcoMart catalogs. I don't have Live Designer. And yes, I do know there are and have been a complaints about the prgram and support. And I KNOW that I can't afford the 5K either..... I didn't read DaveShowey's comments to be "looking for sales" or to "pitch sales". I interpretted him as trying to say he might be able to help solve some of the problems/complaints. "(Posted by DaveShowey)...It sounds like you need additional training to learn all of the functionalities of the LiveDesigner product. You can see the training schedule on www.mymelcoworld.com (http://www.mymelcoworld.com) or you can contact me personally for a one on one training." I might have mis-read, don't know.... Susan =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================