This message was posted by signman on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/1/721.html#000001 Backing shouldn't get caught if you have it hooped-no 'corners' hanging in the breeze so to speak. And your hooped item should be slightly 'above' the needle plate-not riding down on it. The holes we have seen are from a thread not getting 'trimmed' or cut when the hoop moves to start a new area. It's random-and usually just clicking the presser foot down 1 click cures it. If the presser foot isn't holding down the fabric secure enough, it doesn't always cut the thread everytime and instead of having a 'jump' stitch it just pulls the thread taut and if the hoop moves too far...you get 1) needle break, 2) thread snap (and moves the backing!) or 3) as you find-it tears/pulls a hole in the shirt. Now I'm not a tech or an expert on this...but that's what I've seen on our Big Red. It's gone...took off for a trip yesterday in a big truck. Brand new XT sitting here now waiting for our local tech to come up and set it up for us! =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================