[amayausers.com] Re: Immediate need for Augusta Tri-Color Large Sport Bag
- From: theboards@xxxxxxxxxxxxxx
- To: amayausers@xxxxxxxxxxxxx
- Date: Wed, 25 Apr 2012 23:15:10 UT
This message was posted by Jenny on AmayaUsers.com. PLEASE DO NOT REPLY VIA
EMAIL. Instead, respond to the thread on the WEBSITE by clicking here:
http://www.amayausers.com/boards/cgi-bin/ultimatebb.cgi?/topic/4/863.html#000004
In November we had to do a large order for a Horse Association, we've done
their work for 3 years. We were doing the first Carthart Jacket and the grabber
bar caught the back of the jacket up at the top. It ripped a hole in the jacket
and I was sick. We don't charge them too much because it's a friends club. I
tried to find the exact jacket everywhere and couldn't. I called and explained
to my friend that we would embroider a small design over the hole and replace
the jacket at a later date. She said not to worry that the girl getting the
jacket would most likely like the jacket that way. We did the design and it
turned out really great. After the customer picked up the order and was going
over her order with another club member they discovered that they had made a
mistake on the information they had given me on one of the jackets. Now she was
sick. I told her to bring it to me and we would fix it. It turned out that we
were able to take the line that was wrong off and redo i
t correctly and you couldn't even see where we had made the repair. I didn't
charge her anything for doing this since she had not been upset about the
jacket that we messed up. So this is great that it worked out for you and for
us. Good customer relations is always good even if it is for a friend. Until
next time...Jenny
Westbrook Wonders
===========================================================
The AmayaUsers Mailing List
Website: http://www.amayausers.com
Discussion Board: http://www.amayausers.com/boards
Subscribe/Unsubscribe: http://www.amayausers.com/list
===========================================================
Other related posts:
