I've been working on a problem with Jeff Banks (who is now on vacation), so I thought I'd continue my quest here. Here's what's happened so far. I'm stitching several free-standing lace designs in my 14 x 11 hoop. I had a thread break indicator. What really happened was that the thread didn't catch at the beginning of a color change (needle 15 to needle 1). I re-threaded and tried again with the same results. Since it really doesn't matter (each design is separated enough) I shifted the hoop up and to the right (as you face the machine) slightly to get away from the holes created in the first two tries. I started it and on the second downward stitch I got a z-axis tracking error. Shutting the machine down doesn't re-set the needle. Jeff walked me through some steps to determine cause, and I found a thread caught in the hook (left side as you face the machine). No amount of effort would free the thread, including oiling the area. So, the next step was to take the retaining finger off again to allow the hook to rotate. Around the outer edges of the hook are some real tiny screws what hold the races or track pieces onto the hook assembly. I tried to remove these tiny screws to get access to the inner basket and track where the thread is balled up. The right side came free with no problem, but the left (where the thread is) won't unscrew. Unless someone has a different suggestion, I'm guessing that I'll need to replace the hook (do I want the low oil or regular hook? I can order on Monday when Melco is open again). I will then need someone to walk me through hook timing since I've never had to do that yet. Does anyone have the time and inclination to help me out with this, please? I'm pretty technically savvy (I tear apart and build computers), but definitely want an expert to walk me through. Thanks, Connie Wyvern Productions Painting masterpieces in thread. http://www.wyvernproductions.com