This message was posted by Beverly on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/2/55.html#000004 Ok, I've decided to talk customer into regular thread! The thread I'm using is ARC and we've tried all your suggestions. Still having a lot of trouble. We've tried different bobbins, changed from auto actifeed to standard, tried different density settings, even tried different fonts and still can't get this gold mettalic to work. The letter size is 1 1/2in. The silver we have sews great so maybe I'll start using one of the other brands you guys mentioned. Thanks very much for the help! Bev Rogers =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================