[amayausers] Re: Help!
- From: "David Lindsey <Vector Shirts>" <david@xxxxxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxxxxx>,"Lora Cameron" <Lcameron@xxxxxxxxxxxxxxxxx>
- Date: Mon, 14 Jun 2004 19:27:48 -0400
We have had similar problems. It comes and goes. See if you can center and
reset Head 1. Then you might be able to reload the design. Might help. My
salesman talked us through a way to delete the last design that the program
is saving. This has something to do with it but I don't think they know for
sure. maybe they have a fix but it's some time away. I called tech support
and their best solution was for me to reload and use the last version of the
software. They know they have a problem but they don't seem to be in a hurry
to get a fix out. I haven't heard if this is only a multi-machine problem or
if a single machine has the same problem. Luckily it doesn't happen all the
time. Sorry I'm not more help.
Good luck and lets hope they get a fix out soon. It's very frustrating and a
loss of productivity.
David
David Lindsey
Vector Shirts
Hamlet, NC 28345
----- Original Message -----
From: "Lora Cameron" <Lcameron@xxxxxxxxxxxxxxxxx>
To: "Amayausers" <amayausers@xxxxxxxxxxxxxxxx>
Sent: Monday, June 14, 2004 4:52 PM
Subject: [amayausers] Help!
We have two Amayas and we turned them on this morning and set them to Flex
Cluster. We loaded the design with 'All Machines" checked and our #1
machine moved to needle 3 and the laser light came on and it locked up. The
error message we get in the Cluster listing under Head 1 was 'Unable to set
Home'. We tried rebooting the computer 3 times and starting over numerous
times. Nothing worked. We cannot operate Head #2 by itself. Right now we
have them both on but didn't load the design to Head 1, and Head 2 is
working perfect.
Both machines were working fine on Friday when we left. Any ideas on what
to try, before I call Melco for help?
Thanks in advance. I'll wait untill tomorrow to call Melco.
Lora Cameron
Sport Products Mfd., Ltd.
4756 Murphy Road
Oregon, WI 53575
608=835-5791
www.sportproducts.org
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