[amayausers] Re: Design Pro not saving changes
- From: "Jeff Banks" <banksje@xxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Wed, 6 Jul 2005 15:14:29 -0600
Roland,
What version you are using is easy to find, click on HELP then ABOUT. Do
this in both Design Shop and AmayaOS to find what versions of the software
you are using.
There should not be 2 files with the same name unless they are saved to 2
different folders. If you are going to OPEN and seeing the same design name
twice in the same folder, you have a problem with the Windows operating
system. If you are referring to the Recent File Names listing near the
bottom of the File Pull Down Menu, having the same file name twice is
possible if the same file is saved to 2 different folders or places.
Design Shop uses Windows Operating system for file operations. So, if a
file is saved, the program calls Windows functions, tells it to save it etc.
There are numerous reasons Windows XP (I am assuming you are using XP) may
not save a file correctly. One is that the file may be a Read Only file. If
the file originally was design from a CD or Stock Collection it probably is
marked as Read Only. If the file is marked Read Only, then changes will not
be saved to it. To check if it is marked as Read Only, when you go to OPEN
in Design Shop, right click on the file with the mouse then click on
Properties. At the bottom are some boxes, one of them is Read Only. If this
box is checked, Windows will not save changes or over write the file.
Another reason changes may not get saved is the Write Behind Cache in
Windows XP. By default, the Write behind Cache is turned on. What this does
is keep in memory the changes to a file, then will write to the file when
you are not trying to do something on the computer. This is done for speed,
but can cause issues because of the delay in writing the changes to the
file. The write behind cache can be disabled but this is a last resort and
should not be done unless all other reasons have been eliminated. Other
reasons include Viruses and Spyware. If the computer is used on the Internet
and you do not have Anti-Virus Software and a good Spyware remover, then
chances are about 100% you have either a Virus of a Spyware or both on the
computer. These programs must be kept up to date as well. Just having them
is not enough. If they are not kept up to date they are useless.
Now, it is time to find out if the problem is a Design Shop or AmayaOS
problem, or perhaps a Windows issue on your computer.
1) Please tell me what versions of the software you are using.
2) Please explain EXACTLY what steps you are doing. I.E. Open the file in
DS, save the file, go to AOS, load file etc.
3) Please check the file to see if it is a Read Only file. One way to
eliminate this problem is to always save it to a different file name as a
new file will never be Read Only.
4) After saving it in Design Shop, do you re-open it and check to see if
the changes were saved? If not, please do so, and then let me know if they
were saved or lost. This will eliminate the step of loading it into AOS and
sewing it without knowing first if the changes were saved. It will also tell
us if the problem is a Design Shop issue or if it is an AmayaOS issue.
This is a start to determine your problem. Answers to the above questions
will help lead us to the answer.
Jeff Banks
Melco Embroidery Systems
----- Original Message -----
From: "Roland R. Irish III" <signman@xxxxxxxxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Wednesday, July 06, 2005 1:44 PM
Subject: [amayausers] Re: Design Pro not saving changes
Hi Veena...
I have been saving the changes-and then reloading the file each time-but
then realized the changes were NOT being saved! IF they were-who knows
where
it's going! I have noticed under the 'file' listing in DS that I always
end
up with TWO file names for the last design worked on-I wonder if 'one' of
the duplicates is a ghost-and when I save to that one it goes to
embroidery
limbo? Anone else see the 'double' file names?
Last nite I finished the changes, renamed the file, and shut down
everything. When I open it up tomorrow we'll see if the new file has all
the
changes-if it does-then I'll have to start doing changes, then shutting
down
to save them!
Bob Spear from Melco just told us on the phone that it does NOT sound
right-shouldn't be working like that! Also says he doesn't know if the
'newest' upgrade is really out-last one we got was late last fall-and I've
been told the newest one was released in April or May....so I'm getting
two
different stories here.
Roland
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