This message was posted by Rod or Sharon on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/cgi-bin/ultimatebb.cgi?/topic/2/1505.html#000003 Debbie, Lots of questions can develop around your asumption that the $80.00 fee is excessive. No time is stated means they are giving you a flat rate in this instance. The about 20 miles, is that through farmland or through residencial or through a potential heavy traffic corridor? Bottom line, it takes time for a tech to travel from one place to another. It takes time for a tech to get things ready, time to spend talking with the customer to diagnois the potenial problem(s), time to make the trip and return home. This "time" always seems to be or should be "free" to the individual, some understand, but most definitly do not like the concept let alone accept it. This time is a part of a techs life and just is not free. It takes fuel and a vehicle, tire wear, oil changes, auto insurance as well as liability insurance, etc, etc, etc.... Melco, on a warranty service call, charges a flat fee based on zones. I charge $40.00 per hour with a two hour minimum for travel. Other techs may charge differently based on their specific locations and special conditions. Rod Springer Amaya Tech & Trainer =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================