This message was posted by Wishes on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/10/88.html#000003 We ran into a business owner who allowed her employees to vote each year on who they wanted and didn't want as customers. If they were too picky, annoying or complainers they would vote them off the rolls. That may not be easy at the present time, but you have to consider how much the headache is worth. If I can I try to show the customer the time it takes to hoop or why I can't put a 4 inch design on a cap. Once they see it they aren't as annoying. If they don't like the price or our service they can go someplace else. We have to make the project work for us. Margaret =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================