[amayausers] Re: AMAYA info, and follow-up
- From: "Pat Richard" <plrichard@xxxxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxxxxx>
- Date: Sun, 30 Nov 2003 19:00:25 -0500
I do understand what you are saying about the design. That is why I gave
the operator the benefit of the doubt. Yes it was a stock design, then if
this design has problems, why use it to demo like 10 times in 2 different
demos the same day? That is what I am talking about. If I were the person
demonstrating the software, I would use that to show how you compensate for
the design, or if it is stabilization, then say that the Amaya needs
stabilization on some designs. Isn't that why WE always do a test on our
designs? Just that it would be so very important to me for the demo I do to
IMPRESS the people, not discourage them. With this in mind, and yes I am a
person who pays attention to the little details, FIX IT. Use something
else, and also use it for an example of what you may come up against. I am
a computer programmer, and teach people how to use the computer for
embroidery in many different design packages. I am not a pro, and am now
making the decision to go with one software package that is reasonable in
price and comprehensive in features, since I just can't afford to update 4
different software's. This is where I have many of my contacts since I do
private lessons, and thankfully once I get people over the familiarizing
them and accomplishing things with their particular software, they won't
need me....they can figure things out themselves.
I would give them a second chance, but was told " I am sorry you feel this
way. At this point we won't be doing business
together. I would like to thank you for considering Melco Embroidery
Systems in your quest for equipment and wish you all the best.". To me that
is a kiss-off. Bye see ya don't need ya kind of thing. That is what
frustrates me. And I can't believe that Melco's head office would think
that is the way to go.... But then no one from the head office has contacted
me, and I don't plan on taking it to them, because I would fire the sales
rep if I ever heard what happened, or saw the emails etc.
Like I said there was an X-disgruntled employee that talked to me (now
working for another manufacturer of commercial machines). I told the Melco
rep that I talked to an X-employee, and the stuff he said back to me about
this X-employee, was totally unprofessional, and made me wonder who was
worse for what they had said.
I asked about the problems with the bobbin breaking sensor etc.(took the
quote from the middle of the email), , and keeps a particular part on hand
and how Melco is addressing that, and they tell me that it is NOT a problem.
Like this person on the list is lying, and I said it as something I am aware
of, and understand, and will work with until the problem fix is found.
Like I said this was NOT Don M. and I want to be very certain that I did put
this in, since I really have not dealt with Don directly, but do CC him on
the emails to the other rep. Haven't talked to any senior, and frankly I
feel that the questions and things I ask are not taken anywhere further than
the rep, and he is the one speaking "for the company", that is why I am
particular in my writing.
I wanted to educate myself on what is out there, work with each company to
establish a price and compare the features, and choose the best machine for
the people I am doing this for. I have to be able to feel that my
recommendation has been well made. I made the choice to go with the Amaya
for many reasons and price was a big factor in the choice since my friend
has a limit set by her husband. My limit is my choice since I just sold my
home, and have as much as I feel is appropriate, and reasonable, and not
more than I feel I want to take from the proceeds so we can build the new
building. This is a toy for me, not a business expense, although if it
works well I may use it for that at some time, but the use will not be
production to begin with. I liked how one person told me they had one and
added 5 more in a year. I would like to feel the need to do that.... that
is sure a growing business. I want that flexibility...
I really do appreciate your input, that is why I joined the list, and
basically most of you are pleased with your machines, and know the
downfalls, and are working with the company in those areas, and that is what
I would expect to be reasonable.
Thanks to all who have offered to help me work with their rep. I have asked
Don and Jon to give me permission to buy from another rep if they feel the
way Jon stated in his email. I have not yet received the reply. Will let
you know, since another rep would have to get that permission. Jon has made
it perfectly clear he will no longer do business with me.
Yes I am frustrated after looking for a year, making my decision, and now
this.......Pat
----- Original Message -----
From: "frank davis" <fadavis@xxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxxxxx>
Sent: Sunday, November 30, 2003 6:02 PM
Subject: Re: [amayausers] AMAYA info, and follow-up
> Pat Richards
> I am also a Melco Partner and have always been paid promptly. I think
that
> you explained that comment with the phrase "disgruntled x-Melco employee".
> As far as sales reps, I have only dealt with Don, who has always been very
> helpful and professional. Any price info has always come in written form.
> I have never had a bad experience with anyone from Melco, from sales reps
in
> the field to the top people in Denver. I have found Melco, in general, to
> be one of the finest companies I have ever done business with. I agree
> with Pati. There may have been some kind of misunderstanding of who
wanted
> what. I would recommend a fresh start, if not with the original rep, then
> another. What you have described would certainly be frustrating to
anyone.
> But it is so unlike anything I have experienced with anyone at Melco.
> I would also like to address the problem of the outline that you witnessed
> on your demo. Although the machine is very sophisticated it has one
> problem, it is very stupid. It will only do what the computer is telling
it
> to do. There are two main reasons that an outline may not line up. If an
> item is not hooped properly it can move in the hoop. The machine stitches
in
> an invisible plane, it doesn't care where the fabric is. The outline is
> usually the last thing to be stitched. If the rest of the design has
> shifted during sew out , which is not uncommon, the machine will still
> stitch the outline where it thinks it should be in relationship to the
> design it just stitched. It won't realize the rest of the design shifted
> due to operator error or some other problem. The other thing that may
cause
> the problem is bad digitizing. When I give a demo I also demo the
software.
> I use that exact example to demonstrate the importance of having good
> software. I run a design with poor registration, which is not uncommon
in
> some stock designs, and then show how to correct it with the software.
> Hope this has been some help. It really is a good company and machine.
> Good luck with your endeavor.
>
> Frank
> Force Ten Embroidery
>
> ----- Original Message -----
> From: <Pupcakesemb@xxxxxxx>
> To: <amayausers@xxxxxxxxxxxxxxxx>
> Cc: <jnajjar@xxxxxxxxx>
> Sent: Sunday, November 30, 2003 11:54 AM
> Subject: Re: [amayausers] AMAYA info, and follow-up
>
>
> > To Pat Richards, I am an Amaya owner in the Northeast who has done
> business
> > with both Don McCreadie and Jon Najjar and they have never given me
> misleading
> > price information. It must be a misunderstanding. Also, both have
sent
> me
> > their price information in writing after our discussions. I think you
> should
> > give them another chance.
> >
> > Secondly, I am a Partner and I have been paid very timely.
> >
> > Pati
> > Pupcakes Embroidery
> >
>
>
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: amayausers-unsubscribe@xxxxxxxxxxxxxxxx
> For additional commands, e-mail: amayausers-help@xxxxxxxxxxxxxxxx
>
>
>
---------------------------------------------------------------------
To unsubscribe, e-mail: amayausers-unsubscribe@xxxxxxxxxxxxxxxx
For additional commands, e-mail: amayausers-help@xxxxxxxxxxxxxxxx
Other related posts:
