[adaptivetec] Re: Question about CD Rom
- From: "Judith Smith" <judisongbird@xxxxxxxxx>
- To: <adaptivetec@xxxxxxxxxxxxx>
- Date: Wed, 16 May 2007 22:54:22 -0700
When you put a CD in the top drive, does your windows media player
prompt you to play using windows media player, if not, press the alt key and
arrow down to that choice, hit enter and see if it'll play.If you put it into
the second drive, which is the E drive, the same thing should happen, it should
prompt you to play by using the windows media player, when you hit enter, it
should play. Are you sure the disc you're using is a good one with something
on it. If this doesn't help, you need to get Dell back out. Sorry, you're
having problems and I hope I'm not a day late and a dollar short (smile) as
I've been having problems with my email. Judi----- Original Message -----
From: Mike and Lori Castner
To: adaptivetec@xxxxxxxxxxxxx
Sent: Friday, May 11, 2007 1:54 PM
Subject: [adaptivetec] Question about CD Rom
Hi, Everyone,
We are having a complicated (I think) problem with our computer. For quite a
while, neither the DVD drive or the CD write drive have been working. Dell
replaced both drives thinking they might be faulty. Of course, we have run the
add hardware wizard. Both drives show in the device manager and both drives
have properties. However, when we put a music CD in either drive, nothing
happens. If we look at "My Computer" when a CD is in the drive, the drive says
insert disc.
Even though one drive is set to play through winamp the disc simply turns.
If we go into winamp access play and enter on audio devices the CD will play.
We cannot use the drive to run or install a program.
We have spent a huge number of hours on the phone with Dell to no avail. Has
anyone heard of this problem or have any suggestions about what we might try?
We don't use the CD rom drives often but would like them to work when we want
to use them. Any thoughts would be appreciated.
Lori Castner
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