accessible-iOS Re: I contacted Schwan's about their app
- From: Juaanita Marttin <jordmartin@xxxxxxxxxxxxxx>
- To: accessible-ios@xxxxxxxxxxxxx
- Date: Fri, 30 Aug 2013 09:50:21 -0500
They already have an update for the app. However, when I tried to use it to
order something, it said: we are unable to fill your request at this time. So
I think they must still be tweaking the app. I do know that the buy buttons
next to the items are now labeled though.
On Aug 30, 2013, at 6:53 AM, Vicky Collins <v-collins@xxxxxxxxxxxxx> wrote:
> I contacted Schwan's about their app not working with VoiceOver. The ticket
> number I was emailed after contacting them, in case anyone else wants to
> contact them and reference it, is LTK11153012825113X. Also, so I won't have
> to type it all over again, I'll copy and paste below the text of a message I
> sent to the viphone list:
>
> As the subject line says, I finally got around to contacting Schwan's about
> their app not being very usable with VoiceOver. Truthfully, I might not have
> called them today; but, when I got a push notification from them telling me
> my next service date was tomorrow, although it actually isn't until next
> Wednesday, I figured I had indeed better make sure no one from Schwan's was
> going to show up at my door tomorrow.
> The person with whom I spoke at their customer service number, she told me
> not to worry about that message on my phone, and confirmed what I already saw
> in my account regarding next Wednesday being my delivery date. However, when
> I started to tell her of my problems with the iPhone app, she told me it was
> a new app and bugs were to be expected. So, of course, I next asked her to
> whom I would give feedback regarding such bugs, so they could hopefully be
> fixed in the future. And, she gave me a web site of:
> schwans.com/app
>
>
> When I checked out that site, though, it just gave a YouTube video regarding
> the app, and had a few frequently asked questions. So, on the Schwan's site,
> I went to their help link, then to their contact us link, and there was a
> form I could fill out and submit. Thus, that is what I did in the end.
> Now, regarding that form, there was a place to choose a subject of the
> inquiry; but, not finding one related to the iPhone app, I just chose other
> in the drop down menu. Then, where one had to type their message, it gave
> five hundred characters, and one could check and see how many characters they
> had used as they went along. I would have liked to have had a few more
> hundred characters to explain the things I tried to do with the app, but I
> finally did manage to put some information into the form and get it submitted.
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>
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With questions, concerns or issues not related to the topics discussed on list
please email the list admin to: beto.arreola22@xxxxxxxxx, or on skype at
betoa221, or on twitter: betoa221
To subscribe to the list send message to accessible-ios-request@xxxxxxxxxxxxx
with subscribe on the subject line.
To unsubscribe from the list please send message to
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To adjust your membership options please visit:
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Other related posts:
- » accessible-iOS Re: I contacted Schwan's about their app - Juaanita Marttin
