[accesscomp] Re: Problems with Vista & Jaws speech
- From: "Pat Hart" <pat.hart@xxxxxxxxxxxxx>
- To: <accesscomp@xxxxxxxxxxxxx>
- Date: Tue, 15 Sep 2009 11:54:10 -0500
Hi Tony, I just got off the phone from FS and got a real good tech support
person. She said that Real Speak disk provided with Jaws 10 version was still
32 bit, so we downloaded the 64 bit version of Real Speak, she said to try that
and see if it solves the losing speech problem with Jaws and this computer..
She used Eloquence to access my computer with her remote and then after we
downloaded Real Speak 64 bit, we went back and installed it and I am trying it
out now to see if it works better.. She has a service ticket for me and told me
to experiment with it for a while or a few days to see how it will act and then
if the problempersists as far as losing speech to call her back and she would
try something else, she didn't seem to think it was my new computer as she uses
Vista Ultimate with her job and runs REal Speak and Jaws 10 right now she
said.. So I will try this and see what happens.. Thanks, Pat
----- Original Message -----
From: nick danger
To: accesscomp@xxxxxxxxxxxxx
Sent: Tuesday, September 15, 2009 9:24 AM
Subject: [accesscomp] Re: Problems with Vista & Jaws speech
Houdy pat,
I'm not a vista user by any stretch, but it seems to me that the video card
settings and the PC's diagnostic tests are probably the best way to go at this
point. It makes little sense to kick it to the curb or spend extra beans on
another e-mail program. And speaking of that, you can also try using mozilla
thunderbird as an e-mail client instead of windows mail. It's free and open
source and works well with JFW and real-speak. As for windows-mail I've seen it
work with screen readers , and sometimes, I've seen it act real funny.
Tony
----- Original Message -----
From: Pat Hart
To: accesscomp@xxxxxxxxxxxxx
Sent: Tuesday, September 15, 2009 8:32 AM
Subject: [accesscomp] Re: Problems with Vista & Jaws speech
Thanks, good advice..
----- Original Message -----
From: Reginald George
To: accesscomp@xxxxxxxxxxxxx
Sent: Tuesday, September 15, 2009 4:53 AM
Subject: [accesscomp] Re: Problems with Vista & Jaws speech
You might want to have a computer shop run some stress tests or diagnostics
on your system if possible. A bad stick of memory or overheating could cause
some of the issues you mention. The problem with a scenario like this of
course is that the cause could be almost anything from corrupted files in the
OS to a failing hard drive. Your system is way above the requirements for the
Real Speak voices, so I don't think that is the problem. Adding a separate
video and sound card certainly couldn't hurt, but before going to all that
expense I would revert the system to factory settings and reinstall all
adaptive software first, then if the problem returns have those system
diagnostics run to see if there could be a hardware issue.
Reg
----- Original Message -----
From: Pat Hart
To: accesscomp@xxxxxxxxxxxxx
Sent: Monday, September 14, 2009 10:33 PM
Subject: [accesscomp] Re: Problems with Vista & Jaws speech
Scott, The video card is one of those internal ones on themother board.. it
is an internal audio/video card but not sure what kind, I know about
Soundblaster, but not sure what this one is.. Would have to find that out from
HP I guess.. Thanks, Pat
----- Original Message -----
From: Scott Granados
To: accesscomp@xxxxxxxxxxxxx
Sent: Monday, September 14, 2009 9:57 PM
Subject: [accesscomp] Re: Problems with Vista & Jaws speech
It's most likely not a problem with the voice files themselvews.
Remember you have 4 processors and tons of memory so there's not much DSP wise
that your computer can't do.
Likely you have some of your video settings set incorrectly or JFW
doesn't exactly like the video card you're using. Try FS they might have some
good pointers.
----- Original Message -----
From: Pat Hart
To: accesscomp@xxxxxxxxxxxxx
Sent: Monday, September 14, 2009 6:01 PM
Subject: [accesscomp] Re: Problems with Vista & Jaws speech
Thanks, I think I will ask FS about the larger files in Real Speak that
someone told me about and ask if that is causing the problem.. I definitely
will not trade in this computer, I will just put Eloquence back on if that is
speech and it's files that are causing it.
----- Original Message -----
From: arlene
To: accesscomp@xxxxxxxxxxxxx
Sent: Monday, September 14, 2009 5:56 PM
Subject: [accesscomp] Re: Problems with Vista & Jaws speech
Why not get rid of real speak that comes with Jaws? If you
lose speech then you might have to take back your computer trade it
for a different one.
----- Original Message -----
From: Pat Hart
To: accesscomp@xxxxxxxxxxxxx
Sent: Monday, September 14, 2009 10:24 AM
Subject: [accesscomp] Problems with Vista & Jaws speech
Hi All, Recently I purchased a new computer, with Vista Home
Premium on it and am running Jaws version 10 with Real Speak instead of
Eloquence because I like the sound of it better than Eloquence but was told it
had larger files than Eloquence does. My computer is a HP with 4 quad core AMD
processors 2.4 gigsbytes a piece. I am using Windows mail which has to have
Windows Messenger installed to run this mail which comes iwith Vista so
thoughtI'd try using it since it is similar to Outlook Express which I have
used before. What it is doing is losing speech sometimes in Windows mail. It is
set to do Windows automatic updates and this morning instead of it sitting on
the start menu telling me to press windows key and M to go to the desktop it
was totally shut down on it's own this morning when I first sat down to the
computer, I assumed it had done an automatic update since it is set to do them
every day at 3 a.m. Also Windows Live 1 Care is set to do it's own updates
around 6 a.m. every day.. Usually though it will restart itself, not totally
shut down and turn itself off, I hve never had to happen before this morning.
Also Messenger keeps popping up with a reminder messenge that it is running in
the background, can't seem to ge tit to stay on the sys tray.. I even called HP
tech support and they told me I might have to buy Microsoft OUtlook and take
Messenger off and uninstall Windows Mail and go to using Microsoft OUtlook.. I
have used it before and it is alright, I used it before I got this computer, in
fact.. I can't imagine why I keep losing speech in Windows mail or at the time
when I am trying to close out Windows mail to put it on restart myself for some
reason.. Sometimes when the messenger reminder messenge comes on, it losses
speech there. Also in a website with a combo box, I pressed alt down arrow and
it said open list, but when I down arrowed to choose what I wanted to chooseon
the list there was no sound, and I lost speech again.. I wonder what is going
on? I wonder if the larger files of Relal Speak could be causing this? Could
you advise , if any of you have used Jaws 10 with REal Speak and have a HP
computer that is using Vista HOme Premium, I don't know if the 4 processors
make a differenceor not as far as losing speech with Jaws but got this computer
with the 4 processors and the rest of the package because it was such a good
deal price wise and it was recommended to me as being a great buy by someone
who had worked as a system engineer and who also has had a little experience
with Jaws.. Thank you so much for your heop in advance, any help will be
appreciated with these problems.. Pat Dallas
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