[accesscomp] Microsoft from Larry Gassman
- From: "Bob Acosta" <boacosta@xxxxxxxxxxx>
- To: "tektalk discussion" <tektalkdiscussion@xxxxxxxxxxxxxxxxxxx>, "access comp" <accesscomp@xxxxxxxxxxxxx>
- Date: Mon, 23 Sep 2013 11:01:38 -0700
>from Matilda Ziegler Magazine for the Blind
>September 23, 2013
>
>Feature Writer Terri Winaught - Microsoft Support Line for Persons
>with Disabilities
>
>Since the 1990's, the Microsoft Corporation has perhaps been best
>known for its various Windows platforms, the most current being
>Windows 8. What isn't as well known, however, not even by access
>technology instructors, is Microsoft's Disability Support Line which
>began in January, 2013 and operates out of Toronto, Canada. When you
>call their toll-free number, 1-800-936-5900, you will speak with a
>technician whose job it is to help persons who are blind, vision
>impaired, or have other disabilities with computer troubleshooting
>and repair issues.
>
>When I first called, the technician and I quickly realized that my
>key problem was JAWS-related. Two days later, when Freedom
>Scientific helped me with my JAWS problem, I called Microsoft back
>to inform them that my Microsoft Office Home and Student 2007 was
>not fully accessible. More specifically, I explained that I could
>not effectively access Word files nor could I write a Word document
>because I was always asked to enter a product key. Having bought my
>computer from a good friend which, of course meant that it was not
>new, I explained that I had no idea what my Product Key was or how
>to locate it. Before long, that situation was remedied. (By the
>way, did I mention that this service is free?) Well, it is, and the
>service is available from 8am to Midnight Eastern Time Monday
>through Friday, 10am to 6pm on Saturday, and 10am to 5pm on Sunday.
>
>To assess service quality, callers are asked to complete a brief
>survey at the end of each call. I was genuinely impressed that a
>supervisor, and not an automated system, which I hate, conducts the survey.
>
>SOURCE: www.accessibility-devices.com This is also a website from
>which you can download podcasts of archived programs and sign up to
>be on a list on pipermail.com. The site also provides contact
>information for business owners who are blind or vision impaired,
>and encourages our patronage of those businesses.
Robert Acosta, President
Helping Hands for the Blind
Email: boacosta@xxxxxxxxxxx
Web Site: www.helpinghands4theblind.org
You can assist Helping Hands for the Blind by donating your used computers to
us. If you have a blind friend in need of a computer, please mail us at the
above address.
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