[accesscomp] Fw: Request technical support recommendations

  • From: "Bob Acosta" <boacosta@xxxxxxxxxxx>
  • To: <pagesplus@xxxxxxxxxxxxxxx>
  • Date: Tue, 27 Mar 2012 10:29:46 -0700

It would be most appreciative if individuals having issues give us as 
much information as they can. If there is something "weird" occurring , 
it would be extremely useful to include screen copies. Connecting 
remotely is very time consuming, and I am more than willing to do that, 
but it should be the last step in the issue resolution process and not 
the first.

You might consider using http://talkingcommunities.com/helpdesk to 
submit questions, report possible bugs, ask for new features etc. This 
tool has many advantages over using email to do the same plus plus it 
includes a number of very good tutorials, many of which are accessible, 
that may already have the answer to the issue at hand.

I haven't tested the helpdesk tool for accessibility - any feedback in 
this area would be appreciated.


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  • » [accesscomp] Fw: Request technical support recommendations - Bob Acosta