[accesscomp] Fw: Request technical support recommendations
- From: "Bob Acosta" <boacosta@xxxxxxxxxxx>
- To: <pagesplus@xxxxxxxxxxxxxxx>
- Date: Tue, 27 Mar 2012 10:29:46 -0700
Bob
It would be most appreciative if individuals having issues give us as
much information as they can. If there is something "weird" occurring ,
it would be extremely useful to include screen copies. Connecting
remotely is very time consuming, and I am more than willing to do that,
but it should be the last step in the issue resolution process and not
the first.
You might consider using http://talkingcommunities.com/helpdesk to
submit questions, report possible bugs, ask for new features etc. This
tool has many advantages over using email to do the same plus plus it
includes a number of very good tutorials, many of which are accessible,
that may already have the answer to the issue at hand.
I haven't tested the helpdesk tool for accessibility - any feedback in
this area would be appreciated.
Clyde
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- » [accesscomp] Fw: Request technical support recommendations - Bob Acosta
