Hi Trace. Saving attachments in Windows Live Mail is fiddly, the way I do it is to tab around starting at the from field, the attachment is a button usually just before the main body of the message. When you press on the button, you’ll be asked whether you want to open or save the attachment and you can proceed from there. It takes a little getting used to and perhaps someone has a better solution. I’ve just found this guide using a quick and dirty Google search so take a look: http://vip.chowo.co.uk/wp-content/uploads/jaws/Windows-Live-Mail-2011-Guide.html All the best, Ibrahim. From: Spring Flower Sent: Sunday, January 29, 2012 6:50 PM To: Access-UK Subject: [access-uk] windows live mail problem hi a friend of mine uses the above and has had a message containing an attachment but can't find an option within the menu's in order to save the attachment, anyone know how its done i don't as i use thunderbird and hate that nearly as much as live mail trace