William,Going through my emails, so sorry if this is already suggested; has she activated "sticky keys" by accident?
Activation is by pressing shift 5 times, switched off the same way.
This "holds" a key, such as Shift or Ctrl/ Alt etc. Worth checking.Mike
** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq