Well Brian, maybe in this case I'd get on to them directly ring them and let them know. I'm sure they'll sort this out. I guess it's to late for you to return the book if you're not happy with it? And also they should know that this problem exists. Hope this helps, Madleen Mann Customer sales and support (Technology) RNIB (Royal National Institute of Blind People) 105 Judd Street, London WC1H 9NE t: 020 7391 2308 e: madleen.mann@xxxxxxxxxxx w: www.rnib.org.uk Join us on Facebook: www.facebook.com/rnibuk Follow us on twitter: www.twitter.com/rnib -----Original Message----- From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of brian parker Sent: 16 July 2013 19:17 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] warning for audible books reader Hi, some time ago, i downloaded a book called, the kirilov star by mary nichols. i have to tell you, that the second part of this book, has the following faults. in part two, two long pieces are repeated, and a part is missing. i was listening to a download i made some time ago, so i did the obvious thing. i downloaded part two again, but it had the same faults. i am not sure how one reports this sort of problem. if anyone has any ideas, let me know brian. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq To report this e-mail as Spam, please forward it to: spam@xxxxxxxxxxxxxxx -- Register now for Read for RNIB Day and open up the world of reading for blind and partially sighted people. Find out how to get involved: http://rnib.in/17jw7O1 This excludes the Isle of Man (IoM) where separate arrangements apply in partnership with the IoM Government and Manx Blind Welfare Society. -- DISCLAIMER: NOTICE: The information contained in this email and any attachments is confidential and may be privileged. If you are not the intended recipient you should not use, disclose, distribute or copy any of the content of it or of any attachment; you are requested to notify the sender immediately of your receipt of the email and then to delete it and any attachments from your system. RNIB endeavours to ensure that emails and any attachments generated by its staff are free from viruses or other contaminants. However, it cannot accept any responsibility for any such which are transmitted. We therefore recommend you scan all attachments. Please note that the statements and views expressed in this email and any attachments are those of the author and do not necessarily represent those of RNIB. RNIB Registered Charity Number: 226227 Website: http://www.rnib.org.uk This message has been scanned for viruses by Websense Hosted Security - http://www.websense.com/content/HostedEmailSecurity.aspx ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq