Hello Everyone.
On occasion, I've found it very useful to record telephone calls with
the third party's permission of course for reference when speaking to
customer services. I have been using a digital olympus voice recorder
that I manually have to activate every time I wish to record a call. I
would like to be able to automate call recording if i'm making a few
phone calls throughout the day. I have found a very useful peace of
windows software called snooper that automatically splits your
recordings, allows you to record to a host of different file formats and
even backs recordings up to a network share or dropbox if required. the
problem I have is how to get the recording output from my BT socket to
my computer. what i've tried so far:
A 3.5MM to RJ12 lead available from maplin. this lead plugs in to your
socket and the other end in to any device that accepts input from a
3.5MM audio jack. however because of the hum on the line and the hum
generated by computer sound cards, this lead will not be able to do the
job, having tried it the quality's awful.
plugging the lead in to my voice recorder. this is what i'm currently using.
TrueCall: didn't find the unit fantastic. recordings are saved in wav
format, you have to use software to transfer them to your computer and
if the SD card becomes corrupted you have to send back to truecall for
them to repair it. it would be a lot more convenient if you could just
format it and stick it back in to the unit. Also, it would be nice to
have freedom to record for more than 140 hours. too unreliable for my
needs so please don't suggest it.
Do they still make voice modems for windows7? I know some older 56K
modems did include an audio function that would link the modem to your
PC, but i haven't seen a modem in years that would work with windows7.
Does anyone have any ideas on anything else I could try? I suppose I
could buy a switchboard, that'd allow me to have music on hold for rogue
callers. any recommendations for a decent call recorder with split
functionality per calls, switchboards, modems, computer adapters or
anything else i've not thought of would be very gratefully received.
Many thanks in advance,
Mo.
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