[access-uk] Re: update on the BBC Sounds Search problem

  • From: Iain Lackie <iainlackie@xxxxxxxxx>
  • To: access-uk@xxxxxxxxxxxxx
  • Date: Tue, 15 Dec 2020 20:48:40 +0000

Good news! The BBC Sounds app has been updated and the search now works.

Iain 

On 14 Dec 2020, at 2:28 pm, CJ & AA MAY <chrisalismay@xxxxxxxxx> wrote:

Thanks for sharing this. I was going to write myself but there seems little 
point now.
Alison


-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx <access-uk-bounce@xxxxxxxxxxxxx> On 
Behalf Of henry@xxxxxxxxxxxxxxxxxxxx
Sent: 14 December 2020 14:25
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] update on the BBC Sounds Search problem



Good Afternoon Folks
Following my direct email to the Director general of the BBC yesterday, I've 
just had an email from Lloyd Shepherd the Head of Product for BBC Sounds 
saying:

"We have implemented a fix for this problem, and we are now waiting for Apple 
to review a new release of the app. 
We hope this process will be complete in the next 48 hours."

He also stated that he is looking into the broken link to the Accessibility 
teams email address.

Best wishes
Henry




-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx <access-uk-bounce@xxxxxxxxxxxxx> On 
Behalf Of Iain Lackie
Sent: 13 December 2020 12:07
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: BBC Sounds Search

I have just done the same with the same result. I have also flagged the issue 
on the review section of the app in the app store.

Iain

On 13 Dec 2020, at 11:20 am, henry@xxxxxxxxxxxxxxxxxxxx wrote:



Hi Ian
I found the following BBC website and sent a message to the BBC 
accessibility team via the link on this page drawing their attention to the 
failure of the search function on the BBC IOS Sound App  and it was returned 
with the following message:
"I'm sorry to have to inform you that your message could not be delivered".

Unbelievable, I suppose the next step is to make a complaint 😊

http://www.bbc.co.uk/accessibility/contact.shtml

Best wishes
Henry


-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx <access-uk-bounce@xxxxxxxxxxxxx> 
On Behalf Of Iain Lackie
Sent: 12 December 2020 15:38
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: BBC Sounds Search

I don't know the answer to your question. If somebody else does, I would be 
glad to know.

Iain

On 12 Dec 2020, at 3:28 pm, henry@xxxxxxxxxxxxxxxxxxxx wrote:



Hi again Ian
Do you know where in the BBC I can contact them about this issue?
Best wishes
Henry


-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx <access-uk-bounce@xxxxxxxxxxxxx> 
On Behalf Of Iain Lackie
Sent: 12 December 2020 11:05
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] BBC Sounds Search

Hello
Using the BBC Sounds iOS app, I am finding I cannot insert a search 
term in the edit box. Has anyone else experienced this? Using the 
latest version of iOS14.

Iain** To leave the list, click on the immediately-following link:-
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