Hi Vince, Thanks for getting back but I took a phone from one room upstairs and yes it is filterd. it is a brand new house so the cables are fine. I think after next Wednesday I must get open reach out. it is strange as some times it's clear but the next time it is very bad. wonder if I should try a skype phone. I do have a skype number. thanks then. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq