[access-uk] Re: strange request

  • From: Shaun O'Connor <capricorn8159@xxxxxxxxx>
  • To: access-uk@xxxxxxxxxxxxx
  • Date: Tue, 24 Nov 2015 17:19:44 +0000

Hi Janet

It would be instructicve to find out under what section of the DPA the bank and /or London transport are relying to avoid assitng your friend.

While I apreciate safeguards are necessary, surely ths is a case in which the DPA is either being misunderstood or the act does not make such provision( in which case a legal challenge could be raised on the grounds that the DPA may be causing unintended conequences).

having said that I do hope a solution emerges that will be of practical help to your friend.

On 24/11/2015 16:59, Janet Bell wrote:

Hi guys can anybody help a friend of mine has an oyster card and is trying to connect his debit card to it so that it will automatically top it up when it gets low. Unfortunately nobody in the bank will help due to data protection, and noone from transport for London will help for the same reason. They have no computer so can’t do it online which is what they are being told to do.
any help please

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