I sometimes wonder whether people use the DPA as an excuse not to help
From: Clive.Lever@xxxxxxxxxxx
Sent: Tuesday, November 24, 2015 5:25 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: strange request
Hi all,
And I’d be interested to know under what circumstances the Data Protection Act
would trump the Equality Act, and when the Equality Act would trump Data
Protection act.
Best,
Clive
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Shaun O'Connor
Sent: 24 November 2015 17:20
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: strange request
Hi Janet
It would be instructicve to find out under what section of the DPA the bank and
/or London transport are relying to avoid assitng your friend.
While I apreciate safeguards are necessary, surely ths is a case in which the
DPA is either being misunderstood or the act does not make such provision( in
which case a legal challenge could be raised on the grounds that the DPA may be
causing unintended conequences).
having said that I do hope a solution emerges that will be of practical help to
your friend.
On 24/11/2015 16:59, Janet Bell wrote:
Hi guys can anybody help a friend of mine has an oyster card and is trying to
connect his debit card to it so that it will automatically top it up when it
gets low. Unfortunately nobody in the bank will help due to data protection,
and noone from transport for London will help for the same reason. They have
no computer so can’t do it online which is what they are being told to do.
any help please
Janet
