[access-uk] shopping - items packaged so not feelable

  • From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
  • To: "Access UK Mailing List" <access-uk@xxxxxxxxxxxxx>
  • Date: Thu, 2 Aug 2007 14:55:14 +0100

Hi all,

I'm not wanting to start any long debate here but am just seeking views and perhaps clarity with regard to the DDA on items which are packaged in shops and therefore are unfeelable before purchase. I'm currently looking around for my case for the Nokia 6630 but, as this phone has been discontinued, many of the suitable covers are now no longer available. In an attempt to find something appropriate, I have realised that, in a lot of cases, these (like so many other goods) are well packaged and not readily feelable. Yes, I could take something home and try it, and be sure to get a receipt with an assurance that I could return the product, but I don't really want to do this.

When a shop worker does not wish to take items from their packages, Is this really anything I should expect (as a "reasonable adjustment" (under the DDA) as a blind person? I know headphones cannot be tried in shops, but I like at least to feel them, nevertheless!

Has anyone felt strongly enough to insist the packaging is removed for inspection?

Thanks for any comments.


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