I can only sympathize as in the past I have personally found Outlook a bit finicky with Gmail, which among other things is what finally sent me to Apple Mail. Since that is not an option most people can take, how about service pack updates for Outlook is it up to service pack three. Also if you have the specifics of the error the Gmail solution centre can on occasion be genuinely helpful. BTW: with Outlook 2010 it just goes in without any problems whatever and you don't even need to worry about port numbers and authentication, it obviously has a way of sorting that out itself. Regards. Tristram Llewellyn Sight and Sound Technology Technical Support www.sightandsound.co.uk Mail: Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx Technical: Support@xxxxxxxxxxxxxxxxxxx General - info@xxxxxxxxxxxxxxxxxxx Phone: Support line: 0845 634 7979 Sight and Sound Technology Limited is a company registered in England and Wales, with company number 1408275. Sight and Sound Technology Welton House North Wing Summerhouse Road Moulton Park Northampton NN3 6WD VAT Number - GB 860 2121 66. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Alex Stone - CW Sent: 19 January 2010 15:45 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: setting up gmail using imap and outlook Outlook 2003 and nothing particularly special in the firewall department. Cheers Alex -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Tristram Llewellyn Sent: 19 January 2010 15:41 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: setting up gmail using imap and outlook I have an Outlook 2003 sp3 which is very happy with the settings. What Outlook version are you using and have you any special firewall arrangements? Regards. Tristram Llewellyn Sight and Sound Technology Technical Support www.sightandsound.co.uk Mail: Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx Technical: Support@xxxxxxxxxxxxxxxxxxx General - info@xxxxxxxxxxxxxxxxxxx Phone: Support line: 0845 634 7979 Sight and Sound Technology Limited is a company registered in England and Wales, with company number 1408275. Sight and Sound Technology Welton House North Wing Summerhouse Road Moulton Park Northampton NN3 6WD VAT Number - GB 860 2121 66. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Alex Stone - CW Sent: 19 January 2010 15:35 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: setting up gmail using imap and outlook Adrien, I've tried both your and Tris's imap settings and neither seem to want to work for me. Cheers Alex -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Adrien Sent: 19 January 2010 14:58 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: setting up gmail using imap and outlook Hi I have given you the imap settings, they are at the bottom. The only difference is the incoming server. Regards Adrien You can get me off list at: adriencollins22160@xxxxxxxxxxxxxx Speakon is a free fully self-voicing accessible multimedia program for the visually impaired, find out more by downloading the software from: http://www.a-technic.net/speakon.htm You can join the speakon user group by sending a blank e-mail to: speakon-subscribe@xxxxxxxxxxxxxxx -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Alex Stone - CW Sent: Tuesday, January 19, 2010 3:40 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: setting up gmail using imap and outlook Adrien, thanks for these, but I need to use imap. Cheers Alex -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Adrien Sent: 19 January 2010 14:35 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: setting up gmail using imap and outlook Hi Alex Here are the settings I use, they work ok. E-MAIL ACCOUNT SETTINGS googlemail: E-mail address: , incoming server: pop.googlemail.com outgoing server: smtp.googlemail.com, user name: , password: server requires authentification (this must be checked), use same settings as my incoming server, port numbers: incoming server: 995, this server requires an incrpted ssl (this must be checked), outgoing server smtp 465 this server requires an incripted ssl connection (again this must be checked). for imap the incoming servers are different, servers: imap.googlemail.com port number: 993. Regards Adrien You can get me off list at: adriencollins22160@xxxxxxxxxxxxxx Speakon is a free fully self-voicing accessible multimedia program for the visually impaired, find out more by downloading the software from: http://www.a-technic.net/speakon.htm You can join the speakon user group by sending a blank e-mail to: speakon-subscribe@xxxxxxxxxxxxxxx -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Alex Stone - CW Sent: Tuesday, January 19, 2010 2:50 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] setting up gmail using imap and outlook Can anyone please let me have the right settings, port numbers etc for setting up a gmail account using gmail and outlook please? Cheers Alex Alex Stone Assistive Technology Support Engineer (volunteer) Action For Blind People 14 - 16 Verney Road London SE16 3DZ tel: 020 76354946 Enabling blind and partially sighted people to transform their lives through work, housing, leisure and support. 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