Hi Brian, I don't have that problem, because I use Outlook to store my contacts, and just Sync the phone. All the best Steve _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Brian Sent: Friday 30 January 2009 06:13 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: reinstallation of TALKS Hi Steve Thanks. Now downloaded correct files and phone working well. Now comes the arduous task of resetting the settings and sorting out the contacts. Why is it that when yu back up the contact list to your memory card it leaves all sorted and tidy and returns in a complete mess. It's like taking your beatifully grommed guide dog for a run in the woods on a wet day. Brian