Janet many thanks for your opinion.I have had the superviser call back and he was not a happy bunny on the marketing departments decision not to put the instructions on audio and has taken this to higher management.
Once again we are bottom of the barrel but we will overcome. Hazel On 29/12/2014 10:08, Janet Bell wrote:
Hi HazelI got the instructions from bt and they were not that helpflul for a totally blind person, and one more thing I didn't like the powertel phone, I thought the instructions were a lot of waffle and I didn't really like the phone itself.Janet -----Original Message----- From: Hazel Darvell Sent: Monday, December 29, 2014 9:52 AM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] r n i b disgust me Once again this organisation excel in not providing the service for people they claim to help. I wanted to buy the BT 4500 cordless phone with answerphone but was told they don't provide any audio instructions. If I want these I have to call BT. It is my choice when setting anything up to follow by audio instructionsso why sell this when the majority of their customers are visually impaired.I have requested a call from one of the supervisers and wonder what excuse they will come up with. Needless to say I did not buy the product. Hazel ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq