Hi Terry Thanks very much, I will certainly try that next time I need to contact them. A lot of companies don't like you using an alternative to an 0870 number and comment on it if you do that. Jackie ----- Original Message ----- From: terrcooper To: access-uk@xxxxxxxxxxxxx Sent: Monday, January 28, 2008 11:44 AM Subject: [access-uk] problems with sky Hi I looked on the net a while ago for an alternative to their premium rate number. I used the number below a few times to contact them. I don't think they like you using it, especially when they realise you are ringing regarding a broadband query. They will put you through though. Hope it helps. Terry 01506 831 781