[access-uk] Re: problems with orange broadban
- From: "Jim" <jimmcauslan@xxxxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 18 Aug 2006 03:00:37 -0700
Hi Tristram,
Thanks for that info. I should also point out that when I signed up for Orange
broadband, I was told that all my info would remain the same, user name and
password, but I have since learned that my user name had changed from
findhorn.fslife.co.uk to findhorn.fslife.co.uk@fs
I was assured by a customer service rep that the @fs addition had always been
there but its the first time I've come across this extension. Of course when I
was installing the software I put in my user name. Might this be where the
problem is? Should I re-install the broadband software?
Again many thanks for any help offered.
Jim McAuslan
----- Original Message -----
From: Tristram Llewellyn
To: access-uk@xxxxxxxxxxxxx
Sent: Friday, August 18, 2006 1:39 AM
Subject: [access-uk] Re: problems with orange broadban
A broadband modem doesn't actually dial a real number, the 0 is sufficient,
all you are really doing is logging onto the service via a card in the
telephone exchange that connects you to your provider, therefore the username
and password are really important there. In Windows XP your dial up
connections are kept in "network connections" it may be a good idea to dispense
with the old dial up connection if that is really no longer needed, however in
Outlook Express you check in the account settings whether that it is not
relying on a specific connection, so long as you have that arrangement it
should not be an issue.
Some USB modems have a diagnostic panel which is able to determine if there
is a broadband signal to use or not, trouble is this varies from modem to
modem, where and how.
Regards.
Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk
----- Original Message -----
From: Jim
To: access uk
Sent: Friday, August 18, 2006 12:57 AM
Subject: [access-uk] problems with orange broadban
Hello List,
With sighted help, I got my orange broadband software installed on my pc,
but when I go to launch outlook express or internet explorer I get invalid
user name or password. I've checked out my settings and so on and seem to
have got nowhere. I'm told that I am dialing 0 whereas before I was
dialing
a long number. Moreover, might there be a conflict with my old dial-up
settings? I'm a bit wary of calling the Orange broadband tech support as
its 50P per minute.
I hope the list will be patient as broadband is uncharted waters for me.
Cheers and thanks in advance.
Jim McAuslan from sunny Findhorn
Minds are like parachutes, they work best when open.
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