go into the view menu, then into the first sub-menu called current view, cursor down to grouped messages by conversation and uncheck it, job done. hth Jim. ----- Original Message ----- From: Balal Hussain To: access-uk@xxxxxxxxxxxxx Sent: Monday, March 09, 2009 6:28 PM Subject: [access-uk] outlook express Hello list. I know that I've asked this before, but I've forgot how to do it. How do you remove the collapsed and expanded messages that jaws gives you when you select a message? Kind regards Balal Hussain