Hi James, yes, the RNIB usually do supply updates. i remember getting mine two years ago, after I had done the update myself. This is a firmware version of the victor reader classic's that the RNIB talking book service distributes. Ok, well, with downloading the update from the web i.e. visuaide, if you can't wait or, just want to get the firmware update over with, you've got that luxury of doing that whenever you want. THere's not a lot of difference between doing that and waiting for the CD from the RNIB. Only that, you'll wait however long it takes and, sometimes it can take a long time. OK, I'll just locate the webpage again.... here's the webpage to the features the new firmware offiers. I'm sure I've got the right one now. http://www.visuaide.com/HW/download/_README_3_0_7.asp I hope it is right. it should be firmware version 3.0.7 thankfully I got some help in locating the "exact" file I needed for the older model I've got. Hope this answers you're questions James. all the best, Justin ----- Original Message ----- From: James O'Dell To: access-uk@xxxxxxxxxxxxx Sent: Monday, June 13, 2005 4:53 PM Subject: [access-uk] Re: original Victor reader classic current firmware version Hi Justin I'm using one of the players provided by the RNIB. Can anyone confirm that there is new firmware for the RNIB-issued players, and explain what the benefits of upgrading might be? When this has happened before RNIB have distributed the new firmware on CDs with a talking installation process that just does it all. What's the deal if you download it from the website? Thanks James