But is it relevant to the issue?
Customer needs instructions in audio.
This has been refused!
Are you saying it depends on what the product is,
As to whether it's reasonable to refuse format of choice
For the instructions.
Regards, Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of
Eleanor Burke
Sent: Friday, April 20, 2012 10:41 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: opinions wanted
I asked yesterday too and got no reply. Sorry if I purchase a can opener
for example from RNIB I do not expect nor look for instructions in my
preferred format. Now I know the item cost over a hundred pounds but
again
if I purchased say a perkins brailler which cost in the region of four
hundred pounds I would not look for instructions for it.
----- Original Message -----
From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, April 20, 2012 10:34 AM
Subject: [access-uk] Re: opinions wanted
That's a good question.
Iain
-----Original Message-----
From: Eleanor Burke
Sent: Friday, April 20, 2012 10:19 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: opinions wanted
Why is there such a mystery about the product?
----- Original Message -----
From: "Hazel & Kim Darvell" <darvell1181@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, April 20, 2012 10:12 AM
Subject: [access-uk] Re: opinions wanted
Further to your explanation below The email was read to me from the
alternate format department and clearly stated they were not prepared
to do either audio which we wanted or braille.
On this basis we cancelled the order.
I am waiting for feedback from my complaint and see what excuses they
come up with.
Hazel
----- Original Message -----
From: "Long, Alison" <Alison.Long@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, April 20, 2012 9:30 AM
Subject: [access-uk] Re: opinions wanted
Hello
Sorry for coming late to this thread. Our policy is to provide
accessible instructions for all products we sell, and we do encourage
manufacturers to play their part. We do not hold instructions for all
products in all formats as a matter of course, but take a practical
approach depending on the product. For instance we don't produce
and hold stock of braille instructions for video magnifiers, but if
a customer requests braille instructions, we'll produce them.
In this case the instructions are provided in the box by the
manufacturer in a range of formats, but unfortunately not audio.
Our first approach would always be to request them from the
manufacturer, if this was not successful, we would produce them.
Given there is a Word file available, we'd be able to generate an audio
edition very quickly.
Thanks
Alison
Alison Long
Products & Publications Team
RNIB
Bakewell Road
Orton Southgate
Peterborough
PE2 6XU
Tel: +44 (0)1733 375178
www.rnib.org./shop
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Hazel & Kim Darvell
Sent: 19 April 2012 16:38
To: access u k
Subject: [access-uk] opinions wanted
Thanks to all who have responded.
Actually the type of product does not matter, but it would have
cost over £100 .
Our intelligence as to how to use simple product was not taken
kindly thanks for that.
on the product page it stated that on line instructions were there
but were not, even a member of staff could not find them.
And yes I have made a complaint.
Hazel & KimAs for on line instructions
Click here <https://www.mailcontrol.com/sr/wQw0zmjPoHdJTZGyOCrrhg==>
to report this email as spam.
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