Hi, It might be helpful to be aware of the product concerned in case someone else encounters a similar problem. Regards, Mike From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Hazel & Kim Darvell Sent: 19 April 2012 16:38 To: access u k Subject: [access-uk] opinions wanted Thanks to all who have responded. Actually the type of product does not matter, but it would have cost over £100 . Our intelligence as to how to use simple product was not taken kindly thanks for that. on the product page it stated that on line instructions were there but were not, even a member of staff could not find them. And yes I have made a complaint. Hazel & KimAs for on line instructions