[access-uk] Re: off topic slightly. Samsung q330 new install, windows explorer has stopped working.

  • From: "Terry" <terrycooper94@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Mon, 15 Aug 2011 22:49:42 +0100

Hi Ibrahim 
 
I installed my usual stuff, e.g. jaws 11 office 2003, copy some large
folders over,, my music, download, documents etc.  At that point, explorer
was working just fine.
I also put windows live messenger, Skype, and the accessible bbc radio
player on.  I've had all of these things on my previous laptop with no
issues.  
 
I've also never ever had a problem with windows explorer before either.
 
On Sunday I used the ninite programme to install about half a dozen
programmes, e.g. teem viewer, Win amp, and some others, I've now uninstalled
them all, but with no luck.  I think though the problem did actually start
after installing all those other programmes, but I'm not definitely certain.
 
The pc and explorer were working just fine for the first few days, up until
yesterday.
 
Is that any help?
 
Terry 

  _____  

From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Ibrahim Gucukoglu
Sent: 15 August 2011 22:27
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: off topic slightly. Samsung q330 new install,
windows explorer has stopped working.


Hi Terry.
 
OK, could you detail what you did, what programs etc and settings you
installed and changed between the time you discovered the problem and when
it was last working?  I have a feeling that this is a Windows issue, not a
hardware problem but it is possible that you could have a defective hard
drive, with certain windows files being in bad sectors and thus
inaccessible.  This is a remote possibility to be sure seeing as you only
got the laptop last week, but I recently had to troubleshoot another
customer's machine and the hard drive was the problem there.
 
All the best, Ibrahim.
 
From: Terry <mailto:terrycooper94@xxxxxxxxxxxxxx>  
Sent: Monday, August 15, 2011 10:10 PM
To: access-uk@xxxxxxxxxxxxx 
Subject: [access-uk] Re: off topic slightly. Samsung q330 new install,
windows explorer has stopped working.
 
Hi Ibrahim 
 
I ran the Samsung recovery option, and chose the basic option, which should
have sorted it out, well, as I thought anyway.  It didn't fix explorer
though.  I didn't want to choose the complete reinstallation option, as I
had spent so much time setting the pc up, and don't want to loose
everything.
 
Do you have any suggestions for a desperate man.  Please please.
 
Terry
 
 
  _____  

From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Ibrahim Gucukoglu
Sent: 15 August 2011 22:04
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: off topic slightly. Samsung q330 new install,
windows explorer has stopped working.


Hi Terry.
 
Sounds like your Windows installation rather than your hard drive or its
contents are the problem here.  You can recover Windows files using the
Samsung Recovery Solution software as there is a copy of the original system
setup as provided by the manufacturer.  I have exactly the same machine so
please don't hesitate to get in touch if you need assistance using SRS to
recover your Windows setup.
 
All the best, Ibrahim.
 
From: Terry Cooper <mailto:terrycooper94@xxxxxxxxxxxxxx>  
Sent: Monday, August 15, 2011 6:21 PM
To: access-uk@xxxxxxxxxxxxx 
Subject: [access-uk] off topic slightly. Samsung q330 new install, windows
explorer has stopped working.
 
Hi all
 
Apologies for this, but you are my last hope before I consider wiping my
newly set up laptop and starting all over again.
 
I purchased the pc last week, and started to install all of my normal
programmes, including, jaws 11, office 2003, windows MSE, and lots of other
utilities.
 
Yesterday, windows explorer just stopped working, and now I can't access any
of the folders on the pc at all.  All my programmes work as normal, but
that's it.
 
The laptop is running windows 7 home premium addition, and all updates,
which took several days have been applied.
 
So far I have ran SFC /scannow from the command prompt as the administrator,
and it fixed several errors that it found.  I ran it several times until it
was clear of errors.
 
I found service pack 1 for windows 7 and installed that.
 
I have rand a full virus check using MSE.
 
Needless to say, non of the above fixed windows explorer.
 
Apart from trying the repair/install from a dvd copy of windows 7, which I
don't have, is there anything else I can try before I take the last resort
to wiping the whole pc and starting all over again.  That fills me with
dread, as it has taken days to set the pc up to how I had my other laptop
set up with all the programmes installed.
 
If anyone can help, I would be eternally grateful.
 
Terry

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