Hi Trace. OK, go to the link I sent you in a previous message, if you’ve misplaced it then I’ll look it up for you, however it was the troubleshooting page for the plusnet broadband service. I think there is little more we on this list can do for you; its up to you and your ISP now. All the best, Ibrahim. From: Spring Flower Sent: Tuesday, November 20, 2012 7:24 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: my broadband connection problem hiya, i dug out the cables again this afternoon and the connection with the cable is as bad as it is without it and the problem occurs with all three computers that connect to it, mum's toshiba, my netbook and my vaio, i'll check out the link, thanks!! trace ----- Original Message ----- From: Ibrahim Gucukoglu To: access-uk@xxxxxxxxxxxxx Sent: Tuesday, November 20, 2012 5:49 AM Subject: [access-uk] Re: my broadband connection problem Hi Trace. If your ISP is anyone other than BT, BT only provide them with the infrastructure, they don't provide support to end users. Therefore you need to contact Plusnet to sort issues with speed and connection out. Here is a page on their website with tools that might help, I suggest you try running these with and without cabling between your router and laptop to see where the problem might lie. As for problems with wireless, it could just as easily be a Wi-Fi card that is at fault, can you connect using any Wi-Fi enabled device and do you get an internet connection on those devices? Link Follows: http://www.plus.net/support/broadband/bbfaults/ All the best, Ibrahim. From: Spring Flower Sent: Monday, November 19, 2012 7:26 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: my broadband connection problem hi and does the phone line show no fault? as bt are convinced the line is fine. my isp is plusnet. we've tried cables and it was better but that was when it wouldn't work at all on wireless!! trace ----- Original Message ----- From: George Bell To: access-uk@xxxxxxxxxxxxx Sent: Monday, November 19, 2012 9:43 AM Subject: [access-uk] Re: my broadband connection problem Who is your ISP? And is your broadband coming in via cable or telephone line? A neighbour of mine has had similar problems with Virgin (which I am also on at home) and the problem turned out to be at the connection box in the street nearby. Each time they have this problem, they have to virtually demand that the engineer goes and takes a look at this box. Miraculously it gets fixed until the next time. George. From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Spring Flower Sent: 17 November 2012 19:43 To: Access-UK Subject: [access-uk] my broadband connection problem hiya guys for about six weeks now i've been having connection problems, we had an engineer out who managed to make the problem worse by leaving the filter off. now for the first time i've just caught the info down on the system tray tool bar telling me that the computer i guess it is is finding a connection, what on earth can be causing it to keep on dropping out, i assume that's what the finding connection means, its the computer finding a connection to the router, i'm having the same connection problems on my vaio as well as this netbook and mum's toshiba, we've tried a new router, new filter, we've given the computers static ip addresses and changed the channel on the router from auto to six and we're still having the same problem. the computers can see a talk talk wifi network which i assume is my neighbours, we did wonder if hers was messing up mine but its no different now the channel's changed. so i'm looking for ideas. we are having a new phone socket fitted on friday as the one the router's in now which is the main one in to the house is broken, the slidey thing's missing from it. so i'm baffled so any ideas welcome trace