[access-uk] Re: my broadband connection problem
- From: "Spring Flower" <spring.flower@xxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 22 Nov 2012 15:14:22 -0000
hi, thanks, will do, still have the link, i think i tried when i couldn't get
on the net, its very hit and mis. have tried two or three times now to use the
web etc via a cable but its no better so theengineer'scoming tomorrow!!
thanks for all of the help
trace
----- Original Message -----
From: Ibrahim Gucukoglu
To: access-uk@xxxxxxxxxxxxx
Sent: Wednesday, November 21, 2012 6:02 AM
Subject: [access-uk] Re: my broadband connection problem
Hi Trace.
OK, go to the link I sent you in a previous message, if you’ve misplaced it
then I’ll look it up for you, however it was the troubleshooting page for the
plusnet broadband service. I think there is little more we on this list can do
for you; its up to you and your ISP now.
All the best, Ibrahim.
From: Spring Flower
Sent: Tuesday, November 20, 2012 7:24 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: my broadband connection problem
hiya, i dug out the cables again this afternoon and the connection with the
cable is as bad as it is without it and the problem occurs with all three
computers that connect to it, mum's toshiba, my netbook and my vaio, i'll check
out the link, thanks!!
trace
----- Original Message -----
From: Ibrahim Gucukoglu
To: access-uk@xxxxxxxxxxxxx
Sent: Tuesday, November 20, 2012 5:49 AM
Subject: [access-uk] Re: my broadband connection problem
Hi Trace.
If your ISP is anyone other than BT, BT only provide them with the
infrastructure, they don't provide support to end users. Therefore you need to
contact Plusnet to sort issues with speed and connection out. Here is a page
on their website with tools that might help, I suggest you try running these
with and without cabling between your router and laptop to see where the
problem might lie. As for problems with wireless, it could just as easily be a
Wi-Fi card that is at fault, can you connect using any Wi-Fi enabled device and
do you get an internet connection on those devices?
Link Follows:
http://www.plus.net/support/broadband/bbfaults/
All the best, Ibrahim.
From: Spring Flower
Sent: Monday, November 19, 2012 7:26 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: my broadband connection problem
hi
and does the phone line show no fault? as bt are convinced the line is
fine. my isp is plusnet.
we've tried cables and it was better but that was when it wouldn't work at
all on wireless!!
trace
----- Original Message -----
From: George Bell
To: access-uk@xxxxxxxxxxxxx
Sent: Monday, November 19, 2012 9:43 AM
Subject: [access-uk] Re: my broadband connection problem
Who is your ISP? And is your broadband coming in via cable or telephone
line?
A neighbour of mine has had similar problems with Virgin (which I am also
on at home) and the problem turned out to be at the connection box in the
street nearby.
Each time they have this problem, they have to virtually demand that the
engineer goes and takes a look at this box. Miraculously it gets fixed until
the next time.
George.
From: access-uk-bounce@xxxxxxxxxxxxx
[mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Spring Flower
Sent: 17 November 2012 19:43
To: Access-UK
Subject: [access-uk] my broadband connection problem
hiya guys
for about six weeks now i've been having connection problems, we had an
engineer out who managed to make the problem worse by leaving the filter off.
now for the first time i've just caught the info down on the system tray
tool bar telling me that the computer i guess it is is finding a connection,
what on earth can be causing it to keep on dropping out, i assume that's what
the finding connection means, its the computer finding a connection to the
router, i'm having the same connection problems on my vaio as well as this
netbook and mum's toshiba, we've tried a new router, new filter, we've given
the computers static ip addresses and changed the channel on the router from
auto to six and we're still having the same problem. the computers can see a
talk talk wifi network which i assume is my neighbours, we did wonder if hers
was messing up mine but its no different now the channel's changed. so i'm
looking for ideas. we are having a new phone socket fitted on friday as the
one the router's in now which is the main one in to the house is broken, the
slidey thing's missing from it.
so i'm baffled so any ideas welcome
trace
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