It sounds like the software blocks all connections to the outside world, and you will need to go an configure it to let IE and OE through manually. It may perhaps use the aproach that many personal firewalls use of alerting the user when the applicatino first tries to make an outgoing connection, maybe the screen reader does not see the window or perhaps that alert has been turned off. Some exporation of the help system or manual may be required. I cannot advise any further as I have not used the software. Regards. Tristram Llewellyn Technical Support Sight and Sound Technology Welton House North Wing, Summerhouse Road, Moulton Park, NN3 6WD Web : www.sightandsound.co.uk Email: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx Support: Support@xxxxxxxxxxxxxxxxxxx General: info@xxxxxxxxxxxxxxxxxxx Phone: Support line: 0845 634 7979 01604 798 000 Sight and Sound Technology Limited is a company registered in England and Wales, with company number 1408275. Sight and Sound Technology Limited is a trading subsidiary of 2nd Phoenix Limited. Registered Address - Blenheim House, York Road, Pocklington, York, YO42 1NS. VAT Number - GB 860 2121 66. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Yusuf Sent: Thursday, August 28, 2008 10:07 AM To: access-uk Subject: [access-uk] look and stop blocking internet access Hi all, I'm using Look'n stop 2.6. I'm currently staying at a friend's house and since I got here its been blocking both IE and OE in-fact any online connection. The only way I can send and receive email is by turning look'n stop off. I checked the log but there was nothing in there that I could allow. I'm connecting using a network cable through her live box provided by Orange. Can anyone offer a way of sorting this out so that I can access the web without turning off the firewall. Cheers Yusuf ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq