Thanks George, I've dealt with FS so I'll have a word with them. Alex klango ID: alex-thynne skype name: grytpype2006 windows live messenger name: alex.thynne@xxxxxxxxxxxxx -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On Behalf Of George Bell Sent: 22 November 2008 13:03 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: jaws 10 Sounds like you have a faulty CD, Alex. Can I suggest you return it to your dealer and ask for a replacement? There should be no charge for this. George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of alex thynne Sent: 22 November 2008 09:25 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] jaws 10 Hi all when I tried to install jaws 10 from the cd, it just wouldn't work. I got the message that the process of installing jaws may take several minutes and I should hear clicks, just as it was on jfw9, so I waited, and I waited. The cd didnt' do anything and heard no sounds. I must have tried four times before giving up with it and going to the FS website, downloaded the official jfw10.0.512 , saved the installer, ran it and had no problem at all. I had to download all the training material I wanted doing it this way, but should I keep the installer in the event that I want to modify jaws 10 in some way or do a repair on it. If anyone else has had a problem like mine, please let me know. I seem to be ok, haven't noticed anything in particular wrong yet, so I must have done it all successfully. The only thing I am considering now is that I have three versions of jaws on this machine, jfw 8, and 9 as well as jaws 10 and I'm thinking of removing jfw8 leaving me with just two versions. Am I correct in my reading of the documentation, I should not remove any shared components? Should I go to add/remove straight away or go to jfw6 under programs, use tools and go to uninstall jaws? Alex klango ID: alex-thynne skype name: grytpype2006 windows live messenger name: alex.thynne@xxxxxxxxxxxxx ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq