"What annoyed me was the fact that they didn't even acknowledge my request
for support, just ignored it, I didn't even receive a message saying they
had received it"
Yes, appalling.
-----Original Message-----
From: Adrien Collins
Sent: Thursday, September 10, 2015 9:40 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: it says it all
Hi Kevin
What annoyed me was the fact that they didn't even acknowledge my request
for support, just ignored it, I didn't even receive a message saying they
had received it, just the refund, they obviously didn't want the
aggravation. It wouldn't take them long to have a look.
Regards
Adrien
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Kevin Cussick (Redacted sender "the.big.white.shepherd@xxxxxxxxxxxxxx" for
DMARC)
Sent: Thursday, September 10, 2015 10:33 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: it says it all
Yes if we hit them in the pocket maybe one day they will listen to us lol.
but I doubt it as it seems they would rather do without our money rather
than try and get it working with Nvda as they can download that screen
reader for free and evaluate and test for accessibility, I would urge
everyone to do the same with company’s like that.
On 10 Sep 2015, at 21:11, Adrien Collins <adriencollins22160@xxxxxxxxx> wrote:
Hi Kevin
Yes that is fortunate but I won't be buying from them again.
Regards
Adrien
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Kevin Cussick
(Redacted sender "the.big.white.shepherd@xxxxxxxxxxxxxx" for
DMARC)
Sent: Thursday, September 10, 2015 9:50 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: it says it all
Yes that is unfortunate but at least the did refund you I
know from past experience this does not always happen.
On 10 Sep 2015, at 13:20, Adrien Collins<adriencollins22160@xxxxxxxxx> wrote:
morning,
Hi
I up-graded my ashampoo to the latest version this
I was not able to access the buttons on the screen butreaders,
instead of helping me to find a solution, they promptly
refunded me my money, I explained about the screen
I think it is sad that they can't even be bothered to evencould
look into a problem and just give back the money. They
have at least tried or sent me one message asking for morelink:-
info. Isn't it just typical?
Regards
Adrien
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