[access-uk] Re: internet & telephone shopping
- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 1 Apr 2006 15:59:17 +0100
Hi Vince,
I should also add that Tesco are very good at customer relations as well,
certainly round here they are. Angie has nothing but praise for the
assistance she gets in Tesco when she does pop in. But I must admit, we
never ever do telephone shopping, either online, or in person, unless
telephone is the only way.
All the best
--
Computer Room Services: the long cane for blind computer users.
Telephone Low-call: 08452 606 277
International: +44(0)1438 742286,
Fax: +44(0)1438 759589
mobile: +44(0)7956 334938,
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Web site: http://www.comproom.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Vince Thacker
Sent: 01 April 2006 15:15
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: internet & telephone shopping
Hi Steve,
Another bouquet for Sainsbury's - although I'm seriously looking at shopping
online, I've also had a good experience of going to the store and asking for
assistance.
The last time I did this, a staff member joined myself and my wife (who is a
wheelchair user), and the assistant was brilliant at interpreting what we
wanted, including finding 3 for 2 offers etc. (though I too will only buy
something I really want in the end).
That staff member must have spent an hour with us, and it would have all
taken a lot longer to do the shopping if we had not had the assistance.
So maybe retail outlets aren't quite done for yet.
Vince
----- Original Message -----
From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, April 01, 2006 11:50 AM
Subject: [access-uk] Re: internet & telephone shopping
> Hi Gerry,
>
> Can't find my original now, as you didn't quote it, but I don't recall
> saying all, and if I did, I meant most. But yes, Sainsbury's is a good
> system from what I have been told. However, I still think you can miss
> some
> special offers by not browsing. With the best will in the world, the
> assistants can't give you loads of them, but you can, if you wish, browse
> all day. That to me, is the advantage of online ordering. Before now
> blind
> people couldn't effectively browse, you had to know what you were looking
> for, but with online, we have the same advantages as the sighted person
> walking around the store browsing.
>
> All the best
> --
> Computer Room Services: the long cane for blind computer users.
> Telephone Low-call: 08452 606 277
> International: +44(0)1438 742286,
> Fax: +44(0)1438 759589
> mobile: +44(0)7956 334938,
> Email: mailto:Steve@xxxxxxxxxxxxxx
> Web site: http://www.comproom.co.uk
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of
> Gerold Locke
> Sent: 01 April 2006 08:41
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: internet & telephone shopping
>
> Hi Steve,
> You make a lot of assumptions about telephone shopping.
> Personally, I often shop via the telephone with Saimsbury's. My
> sighted
> wife says their goods compare favourably with other supermarket prices,
> are
> of better quality - a subjective measure, I appreciate - and one's
> telephoned order is always followed up immediately with an e-mail giving
> delivery details, price, and goods ordered. Easily readable!
> [smile]
> The Saimsbury's staff are friendly, helpfull - detailing special offers
> on the goods requested, etc.
> Remember, when the word "all" is used in an argument, it oftens weakens
> it. Use some or most - much better.
>
> Kind regards,
>
> Gerry.
>
>
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