[access-uk] internet explorer 6 and add ons

  • From: "Spring.flower" <spring.flower@xxxxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Mon, 15 Jan 2007 15:37:24 -0000


When I first started using hmv's webiste last year it was fine, around nov I 
started having problems, it kept bringing up an error report, the problem 
was due to the enabled addons according to the message I got when i reported 
the error through the automated system.

Before Christmas it was fine and again earlier this month it was ok, this 
afternoon however, the thing's drove me nuts.  It tok me ages to get on, it 
kept throwing me off or wanting to send a report, I eventually got on and 
put the items in my basket that I wanted, went to check out, no prob, I was 
told I could have an item at a cheaper price as I'd spent so much so went to 
look at them, picked the one I wanted and it locked up, had to re-boot, I've 
been trying ever since to get back on, it will sometimes let me sign in but 
as soon as i go to check out I'm told that the page isn't available and no 
matter how I try it won't let me past there.  On other occasions the page 
won't load.

Tried phoning their customer service but it kept going back to the hello 
message, it didn't used to do that so I assume there's a fault there as 

Anyone know what these addons are likely to be used for? i think I can 
disable them as I've been having a nose round but I'm wary to as it says 
that they may be needed for other sites and hmv seems to be the only one I 
have trouble with.

Any help much appreciated


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