[access-uk] Re: internet connection

  • From: "Janet Bell" <janet@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Thu, 10 Sep 2015 08:48:42 +0100

Hi Jonathan firstly I would like to know how to do this and secondly I don’t
know what router I have.sorry.

Janet

From: Jonathan H
Sent: Thursday, September 10, 2015 8:32 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: internet connection

Hi Janet - there's a known problem with Plusnet, affecting hundreds of
thousands of users.

Apparently they're throwing all their engineers at the problem.

Unfortunately, the temporary fix involves manually changing the DNS servers in
either your PC or your router to point to Google's DNS servers.

These are 8.8.8.8 and 4.4.4.4

Let me know if you'd like to know how to do this. And what router you have - is
it the new Sagemcom?

On 10 September 2015 at 08:13, David W Wood <dmarc-noreply@xxxxxxxxxxxxx> wrote:

Janet

Others than me will no doubt come up with more help, but the first thing is
to check the connection settings in your browser in case they have
inadvertently been changed.


ATB

David W Wood


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Janet Bell
Sent: Thursday, September 10, 2015 7:31 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] internet connection

Morning all

I am looking for some help if possible. Yesterday I could go on the
internet but today there is no connection. I have switchedc off the power
and then switched off the router and still no joy. The thing I don't get is
that I can still get emails.

Any suggestions please,#

Janet


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