Hazel, I've got no experience of HSBC, but I can tell you that both Santander and Egg online banking is a breeze. Santander verify transactions by sending out a One Time Password via text so there's no need for those credit card sized thingamabobs that were all the rage a couple years back. I'd say give it a go, hopefully you'll be pleasantly surprised at how straight-forward the whole thing is! Darran ----- Original Message ----- From: Hazel & Kim Darvell To: access u k Sent: Thursday, March 03, 2011 1:04 PM Subject: [access-uk] internet banking Has anyone on the list been brave enough to use internet banking? We bank with H S B C but feel reluctant to use the service, how screen reader friendly are these sites? Are there capture text to contend with? and finally we have no sighted help in house.. We use Jaws 11 Any opinions welcome. Hazel