Hi Brian, Just realised I gave you slightly incorrect advice. You need to hold down the play/eject keys and not the eject key as I told you before. It should asy something like profile removed. Andrew. ________________________________ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Andrew Hodgson Sent: 10 December 2005 13:50 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: interesting problem with victor reader classic Hi, It sounds like a hardware issue. Andrew ________________________________ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of brian hartgen Sent: 10 December 2005 13:35 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: interesting problem with victor reader classic Hi Andrew Thanks for your message. I held down the eject while switching it on. Then I updated to the latest firmware, but it will not move past the opening announcements because it thinks the power is not connected. Brian Hartgen E-MAIL: brian@xxxxxxxxxxx MSN: brian@xxxxxxxxxxx SKYPE: brianhartgen ----- Original Message ----- From: Andrew Hodgson <mailto:andrew@xxxxxxxxxxxxxxxxx> To: access-uk@xxxxxxxxxxxxx Sent: Saturday, December 10, 2005 1:13 PM Subject: [access-uk] Re: interesting problem with victor reader classic Hi,You need to do Two things: 1. Switch off the unit, and hold down the eject button whilst switching it on. It will do a full factory reset. 2. Update to the latest firmware - not sure what version the UK prompts are on, last time I checked the US version was newer than the UK version. Thanks. Andrew. ________________________________ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of brian hartgen Sent: 10 December 2005 13:06 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] interesting problem with victor reader classic Hi The RNIB talking book service have just sent me a new Victor Reader Classic which arrived yesterday. There is something strange going on, and I wondered if anyone had had this problem. Of course I can call the RNIB on Monday but if this can be remedied by a firmware update or something like that, then I can do that. It seems as though the machine is not recognising mains power. If I connect the adapter to the product, and hold down the top lefthand key, I am advised that battery power is enabled. This came to my attention because I was listening to a book yesterday evening, and the machine kept saying "mains power on mains power off", the second announcement immediately preceeding the first. However, if I leave the machine connected to the electricity for a few hours, then disconnect it, I can get a good couple of hours out of the battery without any problem, indicating that it may have been charged. As I say, has anyone else had this problem please? Brian Hartgen E-MAIL: brian@xxxxxxxxxxx MSN: brian@xxxxxxxxxxx SKYPE: brianhartgen