Hi Andrew When you receive your receipt from iTunes via email, there is a link to click on what you can report a problem. You can only report a problem once you have been charged for the item, at least that's my understanding however you could try going to reportaproblem.apple.com and log in with your Apple ID. Good luck! Sent from my iPhone > On 1 Aug 2014, at 22:55, "Andrew Roberts" <andrew.roberts@xxxxxxxxxxxxxx> > wrote: > > Hi, > > Does anyone know the best way of reporting a faulty iTunes download? We have > recently downloaded an album from iTunes and the quality of the files is > abysmal especially considering the fact that the album in question has only > just been released. > > Many thanks to anyone who can help. > > > Best wishes, > > Andrew